About Us- copy

The functions we perform and professional skills required to effectively serve a client are not always understood. Thus for you to fully understand our role we have detailed the more important duties of a broker, not necessarily in order of priority.

• Knowledge of your business, to establish your needs, understanding and requirements.
• Knowledge of the Insurance Market and selecting the most suitable Insurer’s/Underwriter’s.
• Effectively presenting your risk to the Insurance Market.
• The ability to negotiate with Insurers to obtain the best terms available.
• Assist with claims from preparation reporting stage to the negotiation of settlement and payment.
• Assist with loss prevention measures.
• Maintaining regular contact at all levels to monitor service delivery and changing needs.

Our basic duty is to represent you, our client in a professional manner at all times.

Our servicing philosophy combined with your individual servicing requirements are identified and specific objectives jointly agreed upon. Servicing standards and objectives can be reviewed on a regular basis and measured periodically.

Our focus has moved from individualism to a team structure. It is important to remember that the portfolio will be handled directly by staff who understand your business.

• A director to maintain a close liaison role with yourselves.
• That the portfolio be handled on a personalized basis by the above person backed up by a competent servicing team.
• Pre-renewal reviews are conducted to discuss your changing needs, servicing requirements, communication procedures and claims handling procedures.
• To handle all claims, conduct, post loss surveys and provide you with detailed claims schedules on a regular basis.
• To prepare minutes of all meetings.
• To obtain terms from existing and alternative markets on an annual basis and submit proposals and recommendations.
• To complete renewal timeously.

.

Our clients are from a broad spectrum of businesses, affording us the opportunity to gain experience in a wide range of covers across the industrial, commercial and construction business sectors.